PG-2756
PG-2704
EYE 5
EYE 6
EYE 8
EYE 9
P7
PG-2601B19
PG-2601B18
Neck K1
Neck K7
Neck K8
PG-2645RL
PG-2643RL
PG-2645L
Waist 8
Waist M5
Waist S5
PG-M190
PG-M192
Knee 3
Knee 5
PG-4029
Abdominal Massager
Smart Moxibustion Box
PG-800B68
PG-800B10
PG-800B31
PG-800B36
PG-800B56
PG-800B29
PG-800B51
PG-800A31
PG-800A11
PG-800A37
PG-800A36
PG-800A18
PG-800A19
PG-IRT1602
PG-IRT1603
PG-Z10X
PG-Y103
PG-800D10
PG-W101
User privacy
privacy policy
(hereinafter referred to as "Pango Medical", "we", "us" and "our") recognises the importance of your private information and will respect your privacy.Please read this Privacy Policy (hereinafter referred to as "this Policy") carefully before submitting personal data to PLANKO MEDICAL.This Policy applies to the PLANCO Medical websites and products, devices or applications (collectively, our "Services") that display this Privacy Policy or that link to it, including, but not limited to, services such as the PLANCO Medical IoT devices. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively "Content") contained in the Services provided by PLANKO MEDICAL, including, without limitation, the design, structure, selection, collocation, expression, look, feel, and arrangement of such Content, are owned, controlled or licensed by PLANKO MEDICAL.(collectively, the "Content"), including but not limited to the design, structure, selection, arrangement, expression, appearance, style and layout of such Content, is owned, controlled or licensed by or to PLANKO MEDICAL and is protected by trade dress, copyright, patent and trade mark laws, as well as various other intellectual property rights and unfair competition laws. This Policy describes how your data (whether personal or not) will be processed by PLANCO Medical, but may not cover all possible data processing scenarios.Information regarding the collection of product- or service-specific data may be provided by Planco Medical in a supplementary policy or in a notice provided at the time of data collection that explains to you the purpose of collection, the scope of the collection and the manner in which the corresponding information is to be used, and provides you with a means of opting in to the collection and use of such information with your express consent. Pango Medical reserves the right to change, modify, add or remove portions of this Privacy Policy at any time at its discretion.You may check this Privacy Policy periodically to see if changes have been made.If, in the course of reading this policy, you do not agree with it or any of its contents, you may not be able to prevent PLANKO Medical from providing you with the relevant services properly or from achieving the results of the services that we would like to achieve, and you are therefore advised to stop using the relevant services provided by PLANKO Medical immediately.Your continued use of the services provided by PLANKO MEDICAL constitutes your acceptance of and agreement to this Policy. We have developed this policy to help you understand the following: i. how your personal data is collected and used by PLANKO MEDICAL ii. how Pango Medical uses cookies and similar technologies How your personal data is disclosed by PLANKO Healthcare How your personal data can be accessed or amended. V. Protection of the personal data of minors How your personal data are retained and protected by Pango Medical VII. Third party providers and their services How to contact us How to update this policy I. How Pangaea Healthcare collects and uses your personal data Personal data is information that can identify an individual when used alone or in combination with other information.Such data is submitted by you directly to us when you use our website, products or services and interact with us, for example: 1. When you download or use client software, PLANKO MEDICAL may read information about your device, including, but not limited to, hardware model number, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device used to access the Services. 2. When you use a PLANKO Medical IoT device, PLANKO Medical may, without further notice to you, read information about your use of the device, including, but not limited to, the device model, the operating status of the device, the frequency of use of the device's functions, log information of the IoT device, measurement data uploaded by the device, or other information about use, and the use of certain devices that may be captured by the device's built-in camera. 3. Location information (only for certain services/functions): When you download or use client software or visit web pages, as well as when you use certain Pango Healthcare services, IoT devices, Pango Healthcare may read various types of information related to your location, such as the GPS signal of the device or information about nearby WiFi access points and mobile phone signal towers, country codes, city codes, mobile network codes,Cell identifiers, latitude and longitude information, and language settings, which may be transmitted to us when you use certain services. 4. Explanation of equipment access The following device rights may be triggered when you use the services provided by PLANKO MEDICAL.In order to enable you to better manage your information, we will inform you of the purpose of the use of these permissions and the possible effects on your use of the services if you do not enable them when applying for the permissions during the product use process, so please check this carefully.You can choose whether or not to authorise the opening of the following permissions before using certain functions.Meanwhile, you can change the authorisation status at any time through the device permission setting page. Below are the details of the related functions and invoked permissions, which are listed for your reference: (1) Location permission (Android, iOS version): used for searching nearby Bluetooth devices and other functions. (2) NFC permission (Android, iOS version): Used to connect the device NFC for device communication in case of quick connect device. Where permitted by law, we also obtain data from public and commercial third-party sources, such as through the purchase of statistical data from other companies, order data from third-party e-commerce platforms in support of our services, information you send us in response to questionnaires you participate in, participation in user experience programmes, and information we collect from your interactions with us and with our partners at PLANKHOLM.The data we collect depends on your relationship with PLANCO.The data we collect depends on how you interact with PLANKO Medical, including the websites you visit or the products and services you use, such as your name, gender, company name, job title, address, e-mail address, telephone number, log-in information (account numbers and passwords), photographs, and identification information.In some cases, you may choose not to provide your personal data to PLANKO MEDICAL, but if you choose not to do so, PLANKO MEDICAL may not be able to provide you with the relevant products or services, or respond to or solve the problems you encounter. We may use your personal data for the following purposes: 1. to create an account and use the personal data collected when creating an account via the website or mobile device to create the user's personal account and profile page. 2. activate or authenticate products or services, control, and use devices.Your control of some of your devices requires you to use the APP to log into your account and to complete the process of pairing and binding your devices normally.After completing these processes, you can control the device remotely or within the LAN through the APP.Some devices require activation before they can be used.The activation process requires the use of relevant device information, including: MAC address, machine code, WIFI password and so on.If activation fails, we may read the relevant device information and log messages to assess why the activation failed.At the same time, you may need to use username/password information to control your connected devices. 3. Providing Location-Based Services.When using certain services, we or third party service providers may use location information to provide you with the correct version of the service and to provide you with an accurate location in order to make your user experience as good as possible, for example, by reading your location to learn about your nearest warehouse and estimate delivery times, or by using different procedures at different altitudes and regions to ensure that device functionality is achieved properly. 4. To send you important notifications, such as notifications of operating system or application updates and installations. 5. Collect user feedback.The usage feedback you provide can help improve our services, device functionality, and more.In order to track the feedback you choose to provide, the personal information you provide may be used to contact you and records are kept. 6.To conduct internal audits, data analysis and research to improve our products and services. 7. To analyse the efficiency of business operations and measure market share. 8. synchronise, share and store the data you upload or download and the data required to perform the uploads and downloads. 9. to comply with and enforce applicable legal requirements, relevant industry standards or our policies. Pango Medical may also collect and use non-identifying data.Non-identifying data are data that cannot be used to identify an individual.For example, PLANKO Medical collects aggregated statistical data, such as the number of visits to its website and the frequency of use of the functions of its Internet of Things devices.PLANKO Medical collects this data in order to understand how users use its website, products and services.By doing so, PLANKO MEDICAL can improve its services and better meet the needs of its customers.Planco Medical may collect, use, process, transfer or disclose non-identifying data for other purposes at its sole discretion. We will endeavour to segregate your personal data from non-identifiable data and use both separately.If personal data is mixed with non-identifying data, it will still be treated as personal data. When PLANKTON MEDICAL processes your personal data, we do so on the basis of appropriate lawfulness in compliance with the requirements of applicable law, including: 1. Processing of your personal data for the fulfilment of a contract when responding to your request for a transaction or service; 2. Processing your personal data based on your consent; 3. processing your personal data on the basis of our or a third party's legitimate interests when contacting you, conducting marketing or market research, for the purpose of improving our products and services, implementing and improving our loss prevention and anti-fraud programmes. 4. We may also process your personal data on the basis of compliance with and enforcement of legal obligations. How PLANKTON MEDICAL uses cookies and similar technologies 1. Cookies In order to ensure the proper functioning of our website, we sometimes store small data files on your computer or mobile device called cookies, which are plain text files that are stored on your computer or mobile device by a web server. the content of a cookie can only be retrieved or read by the server that created it.Each cookie is unique to your web browser or mobile application. cookies usually contain an identifier, the name of the site, and some numbers and characters.Cookies enable websites to store data such as user preferences or items in a shopping basket. Pango Healthcare enables cookies for the same reason that most websites or internet service providers enable cookies, to improve the user experience.With the help of cookies, websites are able to remember a user's single visit (using session cookies) or multiple visits (using persistent cookies).Cookies enable websites to save settings such as the language of the computer or mobile device, font size and other browsing preferences.This means that users do not have to reconfigure their preferences each time they visit. 2. Web beacons and pixel tags We may use other similar technologies such as web beacons and pixel tags on our website.For example, emails sent to you by PLANCO Medical may contain a click-through URL linking to content on the PLANCO Medical website, and if you click on the link, PLANCO Medical will track the click to help us understand your product and service preferences and improve customer service.If you do not want your activity to be tracked in this way, you can unsubscribe from the PLANCO Medical mailing list at any time. 3. Mobile analytics software In the APP, we use mobile analytics software to better understand how our APP functions on your mobile phone.This software may record information such as how often you use the App, events that occur within the App, cumulative usage, performance data and where App crashes occur. 4. List of Third Party SDKs In order to ensure the stable operation of our devices or to fulfil relevant functions, we may access software development kits (SDKs) provided by third parties for the aforementioned purposes.We will exercise due diligence and conduct strict security monitoring of the software tool development kits (SDKs) used by our partners to access information in order to protect data security. The third-party SDKs we access mainly serve the needs of you and other users, so we may adjust the third-party SDKs we access to meet new service requirements and changes in business functionality, and we will promptly and publicly explain the latest situation of the third-party SDKs we access to you in this note.The third-party SDKs that our devices currently access are listed below: Huawei Device Management Service SDK Purpose of collecting personal data: To complete end-to-end authorisation verification with Huawei Cloud to ensure that your product always meets the requirements for HarmonyOS Connect certification. Type of personal data collected: Device hardware identifiers, device hardware parameters, system version information. Third-party SDK privacy statement: Statement on Huawei device management services and privacy How Pangaea Healthcare discloses and shares your personal data Your personal information will be kept strictly confidential and will only be shared with the data recipients listed below.In addition, we will only share your information with third parties other than those listed below with your consent, and you will have a choice whether or not to allow us to share your information. 1. Pangaea Medical affiliates.Your personal information may be shared between companies affiliated with PLANKO in order to facilitate the provision of our services to you, to recommend information that may be of interest to you or to protect the safety and security of the persons and property of PLANKO or of other users or the public.We will only share personal information that is necessary for the purpose, and if we share your sensitive personal information or if our affiliates change the purpose for which the personal information is used and processed, we will ask for your authorised consent again. 2. Authorised partners.We may share your information with trusted authorised partners.We may share your account information, device information, and location information with our authorised partners to ensure that the services provided to you are completed successfully.However, we will only share your personal information for purposes that are lawful, legitimate, necessary, specific, and unambiguous, and will only share personal information that is necessary to provide the service.Our partners are not authorised to use the personal information shared for any other purpose.Currently, our authorised partners include the following types: Authorised partners in the category of advertising and analytical services. Resellers, suppliers, service providers and other partners.Our resellers, suppliers and service providers include organisations that provide technical services, telecommunication services, customer services, risk control services, auditing services, legal services, financial institutions, e-commerce companies and platforms, offline outlets and others. For companies, organisations and individuals with whom we share personal information, we will sign confidentiality agreements with them and will require them, in an appropriate manner, to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.For the use of sensitive personal data, we require third parties to use encryption technology to better protect user data.Effective measures or even termination of co-operation will be taken if they are found to be in breach of the agreement. To comply with mandatory requirements of laws and regulations, court orders or requests from governmental authorities, to safeguard the public interest or for purposes that are reasonably necessary to protect the personal and property safety or legitimate interests of our customers, Pangaea Healthcare or Pangaea Healthcare's employees. Other parties who have separately obtained your consent.In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you consent to such sharing or make a request for such sharing. 3. Information Not Requiring Consent We may share anonymised information with third parties in aggregate form for commercial purposes; we may share with them general usage trends of our services, such as the number of customers among a particular group of people who purchase certain products or engage in certain transactions. In accordance with relevant laws and regulations, we may share, transfer, and publicly disclose your personal information without your authorised consent in the following circumstances Related to national security, national defence security; Those related to public security, public health, and significant public interests; Those related to crime investigation, prosecution, trial and judgement execution; For the purpose of safeguarding your or other individuals' lives, property and other significant legitimate rights and interests but it is difficult to obtain my consent; Personal information that you disclose to the public on your own; Personal information collected from legitimate publicly disclosed information, such as legitimate news reports, government information disclosure and other channels. Necessary to maintain the safe and stable operation of the products or services provided, such as the discovery and disposal of product or service failures. Other cases stipulated by laws and regulations. According to the law, the sharing and transfer of personal information processed by de-identification and ensuring that the recipient of the data is unable to recover and re-identify the subject of the personal information does not constitute the external sharing, transfer and public disclosure of personal information, and the preservation and processing of such data will be carried out without any further notification to you and your consent. If you do not agree with our provision of your personal information to third parties in accordance with the above terms, please stop using our services immediately. IV. How to access or correct your personal data You should ensure that all personal data submitted is accurate.Pangaea Healthcare endeavours to maintain the accuracy and integrity of personal data and to update such data in a timely manner.Where required by applicable law, you may: 1. have the right to access specific personal data we hold about you; 2. require us to update or correct your inaccurate personal data; 3. refuse or restrict our use of your personal data; 4. to require us to delete your personal data or voluntarily cancel your account. If you wish to exercise the relevant rights, Please contact us at this email addresscarrie@martube.cn Feedback to us online.For security purposes, we may ask you to verify your identity (e.g. by asking you to provide a written request or otherwise) before processing your request.We may refuse to process requests if we have a reasonable basis to believe that they are deceptive, unenforceable or compromise the privacy rights of others. Once you or we have assisted you in deleting the relevant information, we may not be able to immediately delete the corresponding information from our backup systems because of applicable legal and security technical limitations, and we will securely store your personal data and restrict any further processing of it until the backup can be erased or anonymised. Before your personal data is deleted or your account is cancelled, please back up and properly retain your account information and other relevant data by yourself, and properly retain the transaction vouchers, tickets and other information of the products and services, so as to avoid not being able to enjoy the relevant after-sales services or needing to pay additional fees.After the deletion of personal data or account cancellation, you may not be able to continue to use our services, and you will not be able to retrieve any content or information in and related to your account. After your account is cancelled, we will stop providing products or services to you and, at your request, we will delete your personal data within 15 business days, unless otherwise required by law. You also have the right to withdraw your consent at any time when applicable law requires it and when Pangaea Healthcare processes your personal data on the basis of your consent.However, revocation of consent will not affect the legality and validity of our processing of your personal data on the basis of your consent prior to the revocation, nor will it affect our processing of your personal data on the basis of other appropriate justification bases. V. Protection of Personal Data of Minors The products and services provided by Pinnacle Medical are mainly intended for adults.If you are a minor under the age of 14, you should read these Guidelines accompanied by your guardian before using our products and/or services, and should ensure that you have obtained your guardian's consent to use our services and provide us with your information. We will focus on protecting the personal information of minors in accordance with relevant national laws and regulations. If your guardian does not consent to your use of our services or provision of information to us in accordance with these Guidelines, please terminate your use of our services immediately and notify us in a timely manner. In the event that we collect personal information from a minor with the consent of a parent or legal guardian, we will only use or publicly disclose this information when permitted by law, with the express consent of the parent or guardian, or when necessary to protect the minor. If you are the guardian of a minor, when you have any questions about the use of our services by the minor under your guardianship or the user information he/she provides to us, please contact us promptly.We will protect the confidentiality and security of minors' user information in accordance with relevant national laws and regulations and the provisions of these guidelines.If we find that we have collected personal information from minors without first obtaining verifiable parental or legal guardian consent, we will endeavour to delete the relevant data as soon as possible. VI. How Pangaea Healthcare retains and protects your personal data In principle, the personal data we collect and generate in the People's Republic of China will be stored in the People's Republic of China. Pango Medical takes the security of personal data seriously.We will retain your personal data for as long as necessary for the purposes described in this policy, unless an extension of the retention period is required or permitted by law.The data storage period may vary depending on the scenario and the product and service. PLANKTON MEDICAL shall not be liable for security breaches resulting from third parties' access to your personal data as a result of your failure to keep your personal data private.Notwithstanding the foregoing, you should notify us immediately of any unauthorised use of your account by any other user of the Internet or any other breach of security.Your assistance will help us to protect the privacy of your personal information. Third Party Providers and Their Services In order to ensure a smooth browsing experience, you may receive content or web links from third parties external to PLANKO Medical and its partners (hereinafter referred to as "third parties").PLANKO has no control over such third parties.It is your choice whether or not to access links, content, products and services provided by third parties. PLANKO has no control over the privacy and data protection policies of third parties and such third parties are not bound by this policy.Before submitting personal information to third parties, please see the privacy policies of such third parties. VIII. How to contact us Address: No. 25 Phoenix Road, Xikeng Yicun Industrial Zone, Henggang Street, Longgang District, Shenzhen, Guangdong, China Email: sales@pan-go.com For security purposes, you may be required to provide a written request or otherwise prove your identity.Normally, we will reply within 15 days.If you are not satisfied with our response, especially if our personal information processing behaviour damages your legitimate rights and interests, you can also file a complaint or report to the Internet information, telecommunications, public security and municipal regulatory authorities. If you consult us, we will provide you with information on the relevant complaint channels that may be applicable according to your actual situation. IX. How this policy is updated In order to provide you with better services and a better user experience, this agreement will be adjusted in accordance with business adjustments, laws and regulations or policy changes and the corresponding changes.If you continue to use any of our services or visit our website after the adjustment or change of the privacy policy, we believe that this represents that you have fully read, understood and accepted the revised privacy agreement and be bound by it. When we want to use the information for other purposes not specified in this agreement, we will ask for your consent again by signing the agreement, pop-up reminders, announcements on the website, updating this agreement and so on. Update effective date: 08 April 2022